Terms & Conditions

BY CONTINUING TO USE THIS WEBSITE YOU ARE CONFIRMING THAT YOU ACCEPT OUR TERMS AND CONDITIONS OF USE SET OUT BELOW. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS, YOU MUST LEAVE THIS WEBSITE.

Who are we?

This website is operated by West Midlands Co-operative Chemists Ltd, part of the Midcounties Co-operative Society.  If you need any information or have a complaint about this website or any of our services please contact us by one of the following methods:

Telephone - 0845 815 0149

Email – customerservices@co-operativehealthcare.co.uk

Mail (Head Office)
Co-operative Healthcare
Co-operative House
Warwick Technology Park
Warwick
CV34 6DA

Professional standards

All medicine and prescription supplies are made from our General Pharmaceutical Society registered premises at:

Stonefield Walk
Bilston
Wolverhampton
WV14 0EP
GPhC Reg Number 1109448

All pharmacists are bound by codes of professional ethics and conduct. You can access these professional conduct rules by visiting www.rpharms.com. Contact details for the General Pharmaceutical Council are also available at www.pharmacyregulation.org

Privacy

Your privacy and that of any other person whose information you provide to us is important to us. Please see our privacy policy for details of what information we collect and how we will use and protect it.  

Registration

Visitors to this website may be required to register in order to use its facilities.

You must be at least 18 years of age to register to use this site. We are not under any obligation to accept a request for registration and reserve the right to suspend or terminate access at any time if your continued use is believed to prejudice us or other users. By registering to use this website you confirm that the information you provide during the registration process is accurate and complete. You agree to update your registration details promptly if they change. All registration information you provide will be kept secure and processed in accordance with our privacy policy.

Username and passwords.

During the registration process you may be allocated, or invited to choose, your own username and password which will be unique to you. You are responsible for keeping your username and password confidential and for ensuring that they are not used by any other person.  

Offers, promotions, software and downloads.

West Midlands Co-operative Chemists Ltd and other third parties with whom we have a business relationship may occasionally promote their goods or services on this website or through other direct marketing initiatives or may make software and other materials available for you to purchase or download. Whilst we try to encourage third parties to offer good quality products, and services and materials at competitive prices we have no control over them or other third parties, we do not endorse the products or services they offer, or give you any assurance that they will be suitable for your needs. It is your responsibility to satisfy yourself in this regard and we have no liability in connection with the same.

Ownership of materials and licence terms.

This website, the materials and software on it, or provided to you through it are protected by copyright, trade mark and other intellectual property rights and laws owned by or licensed to West Midlands Co-operative Chemists Ltd. You are permitted to download the materials on this website and print a hard copy for your personal use or for obtaining products or services from us.

You agree not to:

  • Copy, reproduce, store (in any medium or format), distribute, transmit, modify, create derivate works from all or any part of this website or the materials or software on it, or provided to you through it without our prior written consent (which may be given or withheld in our absolute discretion)

  • Use this website or any of the materials or software on it, or provided to you through it, for:

Unlawful purpose or in contravention of applicable law, Commercial exploitation without our prior written consent,

Any purpose or in any manner that may give a false or misleading impression of us, Our staff or our services.

Upload or transmit:

Material that is defamatory, offensive, obscene or otherwise unlawful, or which may cause offence or distress or which may affect or infringe the rights of any other person. Use any device, software, file or mechanism which may interfere with the proper operation of this website or our systems. Establish a link to this website from any other website, intranet or extranet site without our prior written consent, Decompile, disassemble or reverse engineer (or attempt to do any of them) any of the software or other materials provided on or through this website, Do anything that may interfere with or disrupt this website or our service and  encourage or permit others to do any of the above.

Accuracy of information and disclaimer

Whilst we have made every effort to ensure that the information on this website is accurate and complete, we cannot be held liable for any omissions or inaccuracies either on the site or via 3rd party sites you may be able to access from Co-operative Healthcare

The information on this website does not substitute for professional medical advice from a healthcare professional.  It should not be used to diagnose conditions. Where you have symptoms of a medical condition you should always consult a qualified professional.

All material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.

You are responsible for reading the information leaflets and instructions for all products prior to use and using them in the manner that they are licensed/intended.

Website availability

We make no guarantee that your access to the site will be uninterrupted or error free. We reserve the right to modify, suspend or withdraw the whole or any part of the website or any of its content at any time without notice and without incurring any liability.

Please note that we cannot guarantee that the site will be free from viruses and that you are responsible for the protection of your equipment from such infections. 

Links from this website

We may, from time to time, provide links from this website to websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

Linked to the website are various social media sites where we hope to be able to play an interactive part in your health and wellbeing. However, as the administrator of the sites, we reserve the right to remove any abusive, defamatory, libellous or otherwise damaging or offensive comments that you may post. By using any of the social media websites you agree to be bound by their respective terms and conditions also.

Monitoring

We may monitor activity and content on this website and may take any action we consider appropriate if we suspect you may be in breach of these Terms and Conditions including suspending, attaching conditions to or terminating your access and/or notifying the authorities or relevant regulators of your activities.

Security

Whilst we use secure technology as detailed in our privacy policy, internet communications are never completely private and there is a risk that any message or information you send to us from this website may be intercepted and potentially read by others. We will have no liability in respect of any communications you send to us and you do so entirely at your own risk.

Use of this website outside England and Wales

West Midlands Co-operative Chemists Ltd makes no claims or representations that any or all of the content of this website may be lawfully viewed or downloaded outside England and Wales. If you choose to access the website from outside England and Wales, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

Third party rights

Nothing in these Terms and Conditions is intended to nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.

Waiver

No delay or decision not to enforce rights under these terms and conditions will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.

Governing law

These Terms and Conditions are subject to the laws of England and Wales and each of us hereby submits to the non-exclusive jurisdiction of the English and Welsh courts.

WE RESERVE THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME. THE NEW VERSION WILL BE POSTED ON THIS WEBSITE AND WILL TAKE EFFECT IMMEDIATELY UPON POSTING

Online Pharmacy (Prescription Ordering)

THE FOLLOWING TERMS APPLY TO YOUR USE OF THE [WEST MIDLANDS CO-OPERATIVE CHEMISTS LTD] PRESCRIPTION ORDERING SERVICE. THESE ARE ADDITIONAL TO AND SUPPLEMENT OUR GENERAL WEBSITE TERMS AND CONDITIONS WHICH ALSO APPLY.

At present prescriptions can only be dispensed once we receive your physical prescription in the post.

In the near future residents of England will have the facility to have their prescription sent electronically to the Co-op pharmacy of their choice. If you would like to nominate Co-operative Healthcare as your nominated pharmacy please contact us.

If you have any questions concerning the service, please contact us.

Registration

Registration for this service for prescriptions will take place on our website.

Prescriptions for persons other than yourself

If the prescription is for a person other than yourself, you will need to have the authority of the person whose prescription it is to have it dispensed by us. By placing an order to dispense another person’s prescription you confirm that you have their authority to do so.

Age restrictions

We only accept Prescription Orders from customers who are 18 years old or over although they may order prescriptions for persons who are under 18. By placing an order, you confirm that you are at least 18.

Residency

We only accept Prescription Orders from and despatch prescriptions to addresses in the United Kingdom.

Binding agreement

No Prescription Order placed by you will be binding on us until you have received an email confirming that your order has been despatched. We reserve the right to cancel your order at any time before you receive your ordered items.

Cancellation rights

We will start to process your prescription on receipt. If you wish to cancel an order for a prescription you should contact us promptly before sending us the prescription. You agree that after this date, we will have begun the service at your request and that you will have no rights to cancel the order under the Consumer Protection (Distance Selling) Regulations 2000 or otherwise.

Verification of prescription

When we receive a prescription from you we will verify it against the information provided to us at the time the order was placed. In the event that the information does not match with your original order, we may try to contact you using the information in your registration. If we cannot contact you and we are unable to dispense the item(s) on your Prescription Order we reserve the right to return your prescription to you.

Prescriptions charges

For NHS prescriptions you will be required to confirm eligibility for free prescriptions or to confirm you have a pre-paid prescription certificate. It is your responsibility to give accurate information and to not make a false declaration. For private prescriptions, the minimum delivery charge will be £2.95 per prescription irrespective of the quantity of the particular item.

Delivery

We only deliver within the UK.

Prescription items can only be dispatched once we have received your paper prescription.

It is your responsibility to ensure that your registered delivery address is accurate and kept up to date. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped.

All delivery times are estimates only and not guaranteed. You acknowledge and accept that we have no control over the postal system and we have no liability in respect of items that are not received by you after we have despatched them.

All dispensed prescriptions and medicines are sent Recorded Delivery and as such will require a signature upon receipt. It is your responsibility to ensure that the person providing the signature is of an age and capability to handle the medicines safely.

All medicines sales are sold under the supervision of a qualified pharmacist. There may be occasions where the pharmacist intervenes in the supply and may contact you to ascertain further details. This may result in a refusal to supply and a full refund. This will only happen if the pharmacist is concerned about your wellbeing or a contravention to UK law.

Postage and packing costs

The following postage and packing costs will be added to the cost of your Prescription Order. Where multiple items are included in one prescription, we may despatch the items separately in which case, you will only be charged one postage and packing charge.

Free Delivery on all orders over £30 excluding Northern Ireland.

Standard Delivery

For orders under £30 in value, we charge £2.95 for UK standard delivery excluding Northern Ireland that will be charged at a rate of £5.00, regardless of weight or size.

Orders will be dispatched within 3-5 working days of the order being placed.

Payment and refunds

In providing payment card details, you confirm that you are authorised to use the card and authorise us to take payment in full for the applicable prescription charges, postage and packing charges and any other charges that become due to us under these terms. Refunds, if applicable, will only be made to using the payment gateway and/or card originally used for payment.

Non-receipt of prescription

If you place a Prescription Order and we do not receive the relevant prescription, we will not have any liability to you and it will be your responsibility to contact us within 30 days regarding your prescription order.

Non-availability/suitability of products

If any of the items on your prescription are not available, or are not suitable for dispensing through this service, we will contact you within one working day to inform you, offer a refund and refer you to a local Co-op pharmacy.

Notification of errors

You should check the items dispensed to you carefully promptly upon receipt. If you believe there may have been a dispensing error, you should contact us immediately and should not take or use any of the items.

WARNING

YOU MUST CHECK ALL ITEMS DISPENSED TO YOU AND SHOULD NOT TAKE ANY MEDICATION THAT APPEARS TO HAVE BEEN TAMPERED WITH OR WHICH MAY HAVE BEEN DISPENSED IN ERROR.

FAILURE TO ABIDE BY THIS WARNING COULD SERIOUSLY DAMAGE YOUR HEALTH.

Merchandising - Purchase of Goods

THE FOLLOWING TERMS APPLY TO THE PURCHASE OF GOODS AND SERVICES FROM Co-operative Healthcare. THESE ARE ADDITIONAL TO AND SUPPLEMENT OUR GENERAL WEBSITE TERMS AND CONDITIONS WHICH ALSO APPLY. THESE TERMS AND CONDITIONS MAY BE AMENDED AT ANY TIME AND THE TERMS AND CONDITIONS THAT APPLY FOR EACH ORDER WILL BE THOSE ON THE WEBSITE AT THE TIME YOU PLACE YOUR ORDER.

IF YOU HAVE ANY QUESTIONS CONCERNING THE SERVICE, PLEASE CONTACT US. THESE TERMS AND CONDITIONS CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND ARE LEGALLY BINDING. YOU SHOULD PRINT AND KEEP A COPY OF THEM FOR YOUR RECORDS

Registration

In order to use this service you will need to register on this website.

Age restrictions

We only accept orders from persons aged 18 or over. By placing an order, you are confirming that you are in this age range.

Residency

We only accept orders from and despatch orders to addresses in the United Kingdom.

Placing an order

It is your responsibility to check that your order is accurate before submitting it to us. We may choose not to accept abnormal orders and orders which are not placed in good faith.

Pricing

All prices on this website are in pounds sterling and include VAT unless expressly stated otherwise. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. We endeavour to manually check RRP prices periodically but cannot guarantee they are 100% accurate in all cases. Please ensure you have checked the sale and RRP prices for yourself before purchasing items from our website. If the correct price is lower than that on the website at the time you place your order, we will charge you the lower price. If the correct price is higher than that on the website, we will try to contact you for instructions using the information provided on your order and give you the choice of cancelling your order or paying the correct price.

Vouchers & Coupons

Due to legal restrictions any vouchers or coupons that are provided by the Co-operative Healthcare cannot be redeemed, either online or in our pharmacies (as appropriate) against any prescription item (NHS or private) or infant formula milk. Each voucher or coupon will have additional terms and exclusions and we suggest that you read those terms and exclusions prior to using the voucher or coupon.

Accuracy of information

We try to ensure that all information and colours are correct at the time of their publication. However, the representation of colours on your browser may differ from the actual colours of products supplied. Any typographical, clerical or other error is subject to correction without any liability on our part. Any advice or recommendation given on this website or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and we are not liable for such advice or recommendation.

Concluding a binding contract

When we receive an order from you to purchase items from us, we will confirm that we have received the order by email to the address provided by you in your order. Your order is an offer to purchase an item and will not be binding on us until the earlier of us sending you an email to confirm that we have despatched that item to you or you receiving the item. We reserve the right to reject any order.

Postage and packing costs

Postage and packing costs will be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the option you choose. The postage and packing charge you will pay will be displayed on screen before you confirm your order to us. Where multiple items are included in one order, we may despatch the items separately, in which case, you will only be charged one postage and packing charge.

Free Delivery on all orders over £30 excluding Northern Ireland.

Payment and refunds

In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider to take payment in full for the items in your order, postage and packing charges and any other charges that become due to us under these terms. Refunds, if applicable, will only be made using the payment gateway to the card originally used for payment.

Non-availability/substitutes

We reserve the right to change the specification of items which are required to conform to any applicable standards or European Union requirements. We try to have sufficient stocks of goods to meet demand but occasionally items may be out of stock or unavailable from our suppliers. All items sold through this website are subject to availability. If any of the items on your order are not available we may send a substitute of similar specification.

Notification of errors

You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately.

Cancellation rights and damaged/faulty items

You have a statutory ‘cooling-off’ right which entitles you to cancel your order within 14 days of receipt of the goods in your order (certain exceptions apply). You also have rights in respect of items that are damaged on receipt or faulty. Details of these rights and how to exercise these rights are set out in the email we send to you to confirm your order and in our Returns Policy below.

RETURNS POLICY

Cancellation rights

Consumers have the right to cancel orders for goods that have been placed using this website for up to 14 days after the date on which the item(s) are delivered.

To exercise this right, you should follow the instructions in ‘Return of unwanted items’ below.

Return of unwanted items

You have a legal responsibility to keep the items in reasonable condition and in your possession until they are returned to us. This includes keeping any hygiene seals in place.

Once we receive notice from you in writing that you wish to cancel your order, we will, subject to the conditions below, refund the purchase price for that item.  Items should be received at Co-operative Healthcare within 30 days from the date of delivery for this condition to apply. Co-operative Healthcare will check all items returned to see if they are damaged or defective.

You should note that:

  • Once opened and or used, products cannot be returned to us unless the product is faulty or broken
  • Products of a medicinal, cosmetic or personal nature cannot be returned due to reasons of hygiene.
  • Electrical and photographic equipment will only be accepted if complete with all leads accessories and software.
  • Health and fitness equipment will only be accepted if dismantled and boxed as received.
  • Electrical items that are returned and found to be faulty will be replaced. If the original item is no longer available an alternative item will be offered of the same value. No refund will be offered.

In the event we find no fault, we reserve the right to recover our reasonable fees and expenses from you.

We will not refund your order unless the item(s) are in saleable condition upon return. You will be liable for the cost of returning items to us. We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the item(s) are in a saleable condition upon return.

You may have additional manufacturers’ warranties with some products such as electrical items giving you additional rights and you should check these carefully.

Liability

Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order.

HEALTH AND SAFETY WARNING

Electrical products

Electrical products sold on this website are designed for use in the UK. If supplied with a power adaptor it will be fitted with a UK plug. They may not be suitable for use in other countries and you should check with the manufacturer before doing so.

You should read the instructions that come with the packaging before using the product and observe any specific warnings given by the manufacturer

Medical products

Not all products are suitable for all medical ailments and occasionally, their use may interfere with any treatment you are receiving or aggravate a condition. You should check with your GP before using any medical product.

NOTHING IN THESE TERMS AND CONDITIONS SHALL AFFECT YOUR STATUTORY RIGHTS