Returns & Refunds

The Distance Selling Directive gives you the right to change your mind and cancel your order within 7 working days of receiving the item(s).

We have a total satisfaction guarantee policy. If for any reason you are not happy with a product please let us know within 3 days of its arrival by phone. Goods must be returned within 7 days of its arrival in their original packaging and have not been tampered with in any way. A handling and management charge of 10% will be deducted from the value of returns. The handling and management charge will be waved if the products have been sent in error or are faulty. Please pack securely and also insert a note for reason of return and post to the following return address.

Please return your order to:

Co-operative Healthcare
Stonefield Walk off High St
WV14 0EP

This does not affect your statutory rights.